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February 14, 2018

It happens every day, to all of us. We say or do something we regret. We feel remorse. We know we should face our mistakes and try to fix them if we can. In fact, there’s usually a do-over window, a period of time when we can go back and set things right. So often, out...

January 12, 2018

This week I lost my best client.

Ouch.

The client represents a fair share of my annual revenue, and for two years they’ve raved about my work. But after an organizational restructuring and a changing of the guard, I was told to “bill us for any outstanding work.” Don’t a...

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